Refund policy
Last updated: September 24, 2026
At DIY Testing Canada, we want you to be satisfied with your purchase. Because we sell testing kits, personal protective equipment, sample collection supplies, and other safety-related products, some items may not be eligible for return once opened, used, or submitted for laboratory analysis.
Returns
We have a no returns policy. However, exceptions maybe made due to certain circumstances. Eligible unused and unopened products may be returned within 7 days of delivery, unless otherwise stated on the product page.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- You must provide proof of purchase or your order number.
- The return request must be submitted within 7 days of delivery.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Testing kits that have been opened, used, damaged, or partially used.
- Testing kits where a sample has already been collected or submitted.
- Laboratory analysis that has already begun or been completed.
- Used personal protective equipment, including masks, respirators, gloves, or similar items.
- Products that cannot be resold for health, hygiene, or safety reasons once opened.
- Custom, special-order, clearance, or final-sale products where identified as such.
Laboratory Testing Services
Where laboratory analysis is included with a testing kit, the laboratory portion of the purchase becomes non-refundable once the sample has been received by the laboratory or analysis has begun.
Laboratory results apply only to the sample submitted. A result does not guarantee the condition of other materials, rooms, areas, or locations that were not sampled.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible so we can review the issue.
Please include your order number and, where possible, photographs showing the issue.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an error by DIY Testing Canada or the product arrived damaged or defective.
Customers are responsible for return shipping costs unless otherwise agreed by us.
Order Cancellations
If you need to cancel an order, a 15 minute window applies, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing, been shipped, or a laboratory service has been initiated.
Contact Us
To request a return, refund, or order review, contact:
DIY Testing Canada
Email: support@test-kits.ca
Mailing Address: 6125 11 Street SE