Shipping policy

Last updated: September 24, 2026

DIY Testing Canada ships testing kits, safety supplies, and related products to customers in Canada. Shipping availability, rates, and delivery times may vary depending on the destination and products ordered.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and statutory holidays.

During periods of high order volume, processing may take longer.

Shipping Destinations

We currently ship to all Canadian provinces and territories.

Some products may be subject to shipping restrictions depending on destination, carrier limitations, or product classification.

Shipping Rates

Available shipping methods and rates are calculated and displayed at checkout.

Any free-shipping promotions will be subject to the terms shown at the time of purchase.

Estimated Delivery Times

Estimated delivery times depend on the shipping destination and carrier selected at checkout.

  • Local/Regional: approximately [X–X business days]
  • Western Canada: approximately [X–X business days]
  • Central Canada: approximately [X–X business days]
  • Eastern Canada: approximately [X–X business days]
  • Northern/Remote Locations: delivery times may be longer

These timeframes are estimates only and are not guaranteed.

Order Tracking

Where tracking is available, tracking information will be provided after the order has shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error in your order information.

We cannot guarantee that an address can be changed after the order has been processed or shipped. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Lost or Delayed Packages

Carrier delays can occasionally occur. If your tracking information shows an unusual delay or your package appears to be lost, contact us and we will assist with the carrier investigation where possible.

Damaged Packages

If your order arrives damaged, please contact us promptly and include your order number and photographs of the package and damaged item.

Laboratory Sample Return Shipping

For testing kits that require samples to be returned to a laboratory, return shipping is only included when specifically stated on the product page.

Customers should follow the packaging, labelling, and shipping instructions supplied with the testing kit. DIY Testing Canada is not responsible for samples that are lost, improperly packaged, damaged, or rejected because submission instructions were not followed.

Contact Us

For shipping questions, contact:

DIY Testing Canada
Email: support@test-kits.ca